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What You Agree to When You Use be2029

These terms set out the rules for using your be2029 account — from how you open it, to how deposits via bKash, Nagad, and Rocket are handled, to what happens if something goes wrong.

Account eligibility appliesbKash, Nagad, Rocket payments coveredLocal law and region dependentOne account per personYou must be of legal age in your region
be2029 What You Agree to When You Use be2029
YOUR RIGHTS HERE

How We Handle Your Account and Data

Account Security

Your account is protected with OTP verification on login. If you notice unusual access, contact support immediately — we can freeze your account wallet while we investigate.

Data Retention

We hold your account data as long as your account is active and for the period required under applicable law after closure. You can request a summary of what we hold by contacting support.

Payment Records

Every bKash, Nagad, and Rocket transaction linked to your account is logged and available in your transaction history. If a payment does not appear within the expected window, raise it with support.

Requesting Changes

To update personal details or dispute an account decision, contact support with your registered mobile number and account ID. We verify identity before making any account changes.

TERMS SUPPORT

Questions About Your Terms or Account

Live Chat Reach our support team through live chat on the site. Available for account queries, payment clarifications, and questions about how these terms apply to your situation.
Email Support Send a detailed query to our support address. Use this for written records of term-related questions, account disputes, or requests to review a decision made under these terms.
Account Help Centre Your account dashboard has a help section covering common terms questions — payment rules, account verification steps, and what to do if your bKash or Nagad transaction is flagged.

Common Questions About These Terms

You must be of legal age in your region and reside in an eligible area where access to our platform is permitted under local law. We do not accept accounts from regions where use is restricted.

No. One account per person is the rule. Duplicate accounts are a breach of these terms and may result in both accounts being closed, along with any balance held in the account wallet.

Any verified balance in your account wallet at the time of closure is returned to the payment method on record — bKash, Nagad, or Rocket — subject to identity verification and the closure procedure we communicate to you.

We notify you through your registered contact — either via your account dashboard or by email. Continuing to use your account after that notice means you accept the updated terms.

Start with our live chat or email support, referencing your account ID and the transaction in question. We review disputes against the terms in force at the time of the transaction.

Yes. Where these terms conflict with applicable law in Bangladesh or any other eligible region, local law takes precedence. These terms do not remove any consumer rights you hold under that law.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.